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Frequently Asked Questions (FAQs)

1. Do you sell original PS5 consoles and accessories?

Yes! At PS Kenya, we only sell 100% original PlayStation 5 consoles, accessories, and games sourced directly from trusted suppliers. Authenticity and quality are our top priorities.

2. How much does a PS5 cost in Kenya?

The price of a PS5 in Kenya typically ranges between Ksh 95,000 and Ksh 120,000, depending on the edition (Standard or Digital) and whether you are purchasing a bundle. Prices may vary slightly based on availability and promotions.

3. Do you deliver across Kenya?

Absolutely! We offer fast and secure delivery services across Nairobi and to all major towns and cities in Kenya. Delivery timelines may vary based on your location.

4. Can I pay on delivery?

In Nairobi, we offer Cash on Delivery (COD) for select items. For orders outside Nairobi, we may require payment before dispatch to ensure smooth and secure shipping.

5. Do you offer warranties on PS5 purchases?

Yes, all our PlayStation 5 consoles come with a minimum one-year warranty covering manufacturing defects. Terms and conditions apply.

6. Are PS5 games region-locked in Kenya?

No, the PS5 is generally region-free when it comes to games. This means you can play games purchased from different parts of the world. However, DLC (Downloadable Content) and online features may be region-specific.

7. Can I trade in my old PlayStation console?

Currently, PS Kenya focuses on new product sales. However, keep an eye out — we are planning to launch a trade-in program very soon!

8. Do you sell PS5 Digital Edition consoles?

Yes! We stock both the PS5 Standard Edition and the PS5 Digital Edition. Availability may vary, so it’s a good idea to check with us for the latest stock updates.

9. How can I know when new stock arrives?

Follow us on our social media pages or sign up for our email newsletter to get instant updates on restocks, new releases, and special offers.

10. Can I visit your store to buy a PS5?

Yes! We have a physical location where you can experience our products firsthand and get expert assistance from our team. Please contact us for directions and opening hours.