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Welcome to PS Kenya. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
These Terms and Conditions govern your use of PS Kenya’s services and products. PS Kenya reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site or services after any changes indicates your acceptance of the new terms.
All orders are subject to availability and confirmation of payment.
Prices listed on our website or social media platforms are in Kenyan Shillings (Ksh) and include applicable taxes unless otherwise stated.
We accept various payment methods including M-Pesa, debit/credit cards, and bank transfers.
For deliveries outside Nairobi, full payment must be made before dispatch.
PS Kenya reserves the right to refuse or cancel any order in the event of payment issues or suspected fraud.
Delivery timelines vary based on location but typically range between 1–5 business days.
While we strive for timely deliveries, we are not liable for delays caused by circumstances beyond our control (e.g., courier service disruptions, weather conditions).
Delivery charges may apply depending on your location and the size of the order.
Only items that are defective, damaged during transit, or incorrectly supplied may be returned or exchanged.
Returns must be requested within 48 hours of receiving your item, and the item must be unused and in its original packaging.
Refunds are processed after inspection and approval. Refunds may take up to 7 business days to reflect depending on your payment method.
We do not accept returns for change of mind, wrong orders made by the customer, or for digital/downloadable products.
All PS5 consoles and accessories sold by PS Kenya come with a minimum 12-month manufacturer’s warranty, unless stated otherwise.
The warranty covers manufacturing defects but does not cover damages caused by misuse, water damage, unauthorized repairs, or normal wear and tear.
PS Kenya makes every effort to maintain accurate stock information. However, in rare cases, products listed as available may be out of stock. In such cases, customers will be informed promptly and offered alternatives or a full refund.
All content on PS Kenya’s website and social media (including logos, images, graphics, and text) is the property of PS Kenya and is protected by copyright laws.
You may not copy, reproduce, distribute, or use any material from our platforms without prior written permission.
PS Kenya values your privacy and ensures that your personal data is handled securely. We do not sell or share your information with third parties without your consent.
For more details, please review our full Privacy Policy.
PS Kenya shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
Our maximum liability to you for any claim shall not exceed the amount paid for the product or service in question.
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising will be subject to the exclusive jurisdiction of Kenyan courts.
By using our services or purchasing from PS Kenya, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
